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Refund & Cancellation Policy

 

  • Refunds cannot be issued on the order of any reports under any circumstances, once it reaches the “processing” (Allocated to astrologer) stage. Customers are requested to order carefully and with full consideration.
  • If you wish to cancel an order, please e-mail customer care team at customercare@astroplanet9.com within 1 hour from making the payment.
  • The timelines displayed on the site are an approximate. We try to comply to them to a very large extent. However, as these reports are individual and manually generated by our astrologers, some delays are possible. We will try on a best case to deliver as soon as possible. Delays will not be considered as biases for refunds.
  • We do not consider refunds for in-correct data provided by the customer. We request you to please re-check all your data while entering. Astroplanet9.com will not consider refund requests resulting from the incorrect data provided by you. However, if you e-mail us at customercare@astroplanet9.com within an hour of ordering the report, we will consider the changes to be made.
  • Consultation over Call: Please ensure that your contact number is in full coverage area and that you answer the phone when it rings. Any call once connected, will not be refunded.
  • All refunds will be made after deducting the transaction charges levied by the bank and / or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or any other charges that may have been borne by Astroplanet9.com in processing and / or delivering the service, as applicable.
  • Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a singular order.
  • We endeavour to process your refunds within 7 business days from the date of receipt of request. However, the refund is subject to the transaction and processing time taken by the bank and payment gateway after the refund is initiated.

 

For more assistance, please feel free to write us at customercare@astroplanet9.com